Frequently Asked Questions (FAQ)
Q: How do I contact customer service?
A: The best way and fastest to reach support is to send an email to gadzooks@gadzooksgaming.com
Q: What happens if I order in-stock items and pre-order items at the same time?
A: If your order contains any pre-order items, your entire order will wait to ship for these products to arrive. If you do not want to wait, we recommend placing separate orders for in-stock and pre-order items.
Q: How I pay for my order?
A: Because the site is powered by Shopify, you may use any payment method accepted by Shopify. This includes most major Credit/Debt cards.
Q: How long does it take to receive my order?
A: Under normal circumstances, most orders are shipped out within 3-4 business days. Larger orders or orders made during peak sales periods may experience minor delays. Once shipped, your order will arrive in 3-7 days in most cases. International orders may take a little while longer. Please see your local postal carrier for more information, products are shipped out of New Jersey, USA. Custom orders will depend on the nature of the project.
Q: What happens if an item was shown as in stock when I placed my order but you don't actually have it?
A: In the even that you have ordered something that we do not actually have, we will make an effort to locate such an item from our distribution channels. If we are unable to locate this item, that item will be refunded from your order and the rest of the order will ship without it. If you still want the item, when it returns to in-stock, you will have to place a new order for it as we do not do backorders.
Q: What is the Gadzooks Gaming refund policy?
A: Gadzooks Gaming does not accept returns; nor do we do exchanges. All sales are final. In the event that an item has arrived defective, we ask that you contact the manufacturer to receive a replacement. If we were the manufacturer, please send us an email at gadzooks@gadzooksgaming.com to get it fixed.
Please note that we accept no liability whatsoever for anything. None of the products that we produce or sell are intended for children. We reserve the right to cancel or modify any order. Once an order package has been passed along to the carrier, we absolve ourselves of any responsibility to ensure it's delivery. Please contact your local carrier for assistance with any packages that are taking a while to arrive. We do not pre-pay any international taxes or import fees, and we decline to comment on them in any way. Some countries will charge import fees and/or taxes and we have no knowledge on this matter.